24/7 TECHNICAL SUPPORT

Hospitality WiFi provides 24x7 End User Technical Wireless Support 365 days per year.  Along with this WiFi and Wireless Support, we provide you with a login to the Hospitality WiFi Control Panel.  From the Control Panel you can access information for each of your locations.  The information provided will be related to end user support calls received from your locations, as well as reporting functions.  You will also have access to usage information and a variety of support functions related to your equipment.

24 x 7 End User Technical Support Items Covered:

• Basic Wi-Fi Card Driver Support
• SSID Configuration
• Login Difficulties
• Location Specific Coverage Issues
• E-mail Support
• VPN Support                                                                                   
• General Questions regarding Service & Locations
• New account Set-up
• Password Changes
• Billing Statement Questions
• Usage & Roaming Questions
• Credit Card Issues

Package Descriptions:

Network Description
This proposal is to provide equipment requested for a High Speed WiFi Network System from Hospitality WiFi LLC. It consists of 1 access gateway that will do page redirection, reporting, security and authorization on the network. The gateway will utilize the existing High Speed Internet connection provided at the customer's location. Enterprise grade access points will be installed in central locations around the property. These access points will use the 802.11 b/g protocol unless otherwise stated.
Warranty is one year on all equipment. Software updates are free for one year.

Unlimited Lite Plan
The Hospitality WiFi LLC Unlimited LITE Monthly Service Plan is for those venues that are not charging for the Internet. The pricing on this plan is customized to fit the needs of your location. This plan includes unlimited logins and 24/7 call center technical support. The monthly cost for this unlimited plan is $*** per room with a minimum of $*** per month. A separate contract will be signed for this plan. This plan does not include the high speed Internet connection. The high speed Internet connection shall be provided by the property.

Lite Plan
The Hospitality WiFi LLC LITE Monthly Service Plan is for those venues that are not charging for the Internet. You are only billed for those logins into your hotel account. Each unique login is $.60. There is a per month minimum of $*** per site. Call center time is billed on a per-use basis. 60 minutes of call center time is included in this package.
Additional call center time is billed at a rate of $*** per 60 minutes of actual talk time. A separate contract will be signed for this plan.
This plan does not include the high speed Internet connection. The high speed Internet connection shall be provided by the property.

Full Service Plan
The Hospitality WiFi LLC Monthly FULL Service Plan is for those venues that are charging for the Internet. You are only billed for those active end user logins into your hotel account. There is a $*** per site minimum. After this minimum is reached, each login costs $***. This price includes the full service call center support, credit card transaction fees, and finance fees. A check will be issued at the end of the billing period for any profit accumulated by use. A separate contract will be signed for this plan. This plan does not include the high speed Internet connection. The high speed internet connection shall be provided by the hotel.

***PLEASE CONTACT YOUR SALES REPRESENTATIVE FOR PRICING INFORMATION***