My hotel has been an award-winner with Best Western for many years now. We always score well in customer care and cleanliness and breakfast. I am proud of my staff for the jobs they do. Our only problem was the Internet. I have been through all the upgrades and changes since hard-wire. Our hotel was a nightmare to have the Internet work properly. We have had 3 different companies try in the past to make our customers happy. Internet has been the thorn in our side with our customers. Spending large amounts of money, new equipment, updates, and trying to keep up has been a nightmare.
Hospitality WiFi was recommended to me by our RSM on one of his visits. I then met sales rep Rex at a Best Western District meeting. He assured me that they would improve our scores for WIFI or I would get my money back. How could I go wrong? They sent someone to our property to check out what we had and what was needed. I did have to provide some information, but they were able to handle most of it without me being involved, and because I’m a 61 year old person who knows nothing about electronics; this was a pleasure for me.
Before I knew it, our equipment arrived, the installer came the next day, and in 3 days we were up and running. The installer stayed the last night and just went up and down the hallways checking for hot spots and making sure everything was operating properly. It’s only been a few days as of this writing, but we have received not one complaint. Now I just have to wait for our scores to move up on our surveys and I will be happy.
Our success in this business has been to listen to our customers’ needs and to meet their expectations when they arrive on our property. No one can tell me what is needed better than the people who need it.Janet Bowman, General Manager, Best Western Plus Ambassador Suites Venice (FL)