24×7 Technical Support

guestHospitality WiFi provides 24x7 End User Technical Support 365 days per year. Along with this Wired and Wireless Support, we provide you with a login to the Hospitality WiFi Control Panel. From the Control Panel you can access information for each of your locations. The information provided will be related to end user support calls received from your locations, as well as reporting functions. You will also have access to usage information and a variety of support functions related to your equipment.

24 x 7 End User Technical Support items covered include:

  • Basic Wi-Fi Card Driver Support
  • SSID Configuration
  • Login Difficulties
  • Location Specific Coverage Issues
  • E-mail Support
  • VPN Support
  • General Questions regarding Service & Locations
  • New Account Set-up
  • Password Changes
  • Billing Statement Questions
  • Usage & Roaming Questions
  • Credit Card Issues