We have seen a huge positive impact with the new WiFi solution, and we’re thrilled with Hospitality WiFi because they have delivered on their promise to provide the best WiFi solution to meet and exceed the expectations of our customers. Simply put – the minute you speak with them, they make it clear that they have a vested interest in achieving the best results possible.Randy Stuart, GM & Regional VP, Red Lion Hotel Harrisburg Hershey (PA)
Estuvimos complacidos con las credenciales presentadas por Hospitality WiFi. También, nos impresiono el nivel de compromiso demostrado con aquellas propiedades del grupo que nos anteceden en la integración, eso sin mencionar que sus garantías son inigualables por cualquier otro proveedor en Mexico. Era casi imposible encontrar otro integrador de la solución en Mexico que pudiese igualarlos con experiencia práctica real. La flexibilidad por ellos demostrada durante la negociación de nuestros contratos fueron clave en nuestra decisión. Otra cosa que nos complació es que a pesar que la matriz de Hospitality WiFi esta en los USA, ellos han echado raíces en Mexico, contratando técnicos Mexicanos expertos en WiFi y con capacidad de brindarnos servicios en Español e Inglés.
Por la naturaleza del Proyecto, la inversión es muy alta. Si decides utilizar un proveedor sin experiencia por el simple hecho de ser más barato, estarás condenado al fracaso, ya que habrás pagado por una solución que no te sirve y no podrás utilizar para tu certificación con el grupo. El nivel de experiencia y compromiso y experiencia que encontré en Hospitality WiFi es inigualable en Mexico.
Es importante tener solo a los jugadores más serios de nuestro lado, con muchos años en la industria, y sobre todo alguien que conozca todos los trucos de la configuración y desempeño del equipo, de modo que sea relativamente fácil resolver los problemas naturales de la solución de Cisco-Meraki. Me siento muy tranquilo que todas las propiedades que están bajo mi responsabilidad están funcionando bien, de acuerdo con las reglas del nuevo estándar de IHG.
Agradezco a Hospitality WiFi por toda su ayuda y la calidad de sus servicios. Ha sido hasta ahora casi un año de trabajar con ellos desde la implementación de nuestro primer hotel, y aun estoy muy contento de trabajar con ellos a mi lado. Siento que este nivel de soporte que Hospitality WiFi nos está brindando es muy difícil de encontrar.
We were pleased with the credentials of Hospitality WiFi as an approved vendor in USA and Canada for the IHG Connect solution. In addition, we were impressed with their references and the level of commitment they have demonstrated with other IHG properties, not to mention the warranties covering their engineering and deployment services. Considering all of these factors, it was nearly impossible to find another vendor in Mexico who could equal Hospitality WiFi in practical experience. The flexibility shown to us in negotiating various aspects of the contract and implementation were also key to our decision. And we were pleased to see that, even though the company is based in the USA, they have established roots in Mexico, with a well-qualified group of experts available to help us and our guests in both Spanish and English.
Due to the nature of the brand standard, the investment is pretty high. If you decide to implement the solution more cheaply using a vendor without practical experience or the same level of commitment I found in Hospitality WiFi, then you are doomed to fail by spending a lot of money on a solution that does not work as desired and can’t be qualified for certification.
It is important to have the most serious of players by our side, with many years of experience in the hospitality industry, and even more important to work with a vendor who knows all of the tricks of setup and who was able to resolve issues we discovered as we implemented the Cisco-Meraki solution. I now have peace of mind that all of the properties under my control are running fine and following the rules of the IHG Connect brand standard.
I thank Hospitality WiFi for the all of their help and the quality of their services. It has so far been almost a year working with them starting with the implementation at our first hotel, and I’m still feeling pleased to be working with them. I feel that this level of support from a qualified team of experts in WiFi is something hard to find.Ramon Alonso, IT Director, Multiple IHG hotels in Mexico / Director de IT, Un grupo de hoteles (IHG) en México
My hotel has been an award-winner with Best Western for many years now. We always score well in customer care and cleanliness and breakfast. I am proud of my staff for the jobs they do. Our only problem was the Internet. I have been through all the upgrades and changes since hard-wire. Our hotel was a nightmare to have the Internet work properly. We have had 3 different companies try in the past to make our customers happy. Internet has been the thorn in our side with our customers. Spending large amounts of money, new equipment, updates, and trying to keep up has been a nightmare.
Hospitality WiFi was recommended to me by our RSM on one of his visits. I then met sales rep Rex at a Best Western District meeting. He assured me that they would improve our scores for WIFI or I would get my money back. How could I go wrong? They sent someone to our property to check out what we had and what was needed. I did have to provide some information, but they were able to handle most of it without me being involved, and because I’m a 61 year old person who knows nothing about electronics; this was a pleasure for me.
Before I knew it, our equipment arrived, the installer came the next day, and in 3 days we were up and running. The installer stayed the last night and just went up and down the hallways checking for hot spots and making sure everything was operating properly. It’s only been a few days as of this writing, but we have received not one complaint. Now I just have to wait for our scores to move up on our surveys and I will be happy.
Our success in this business has been to listen to our customers’ needs and to meet their expectations when they arrive on our property. No one can tell me what is needed better than the people who need it.Janet Bowman, General Manager, Best Western Plus Ambassador Suites Venice (FL)
With Hospitality WiFi, “We went from constant complaints and dead spots to rave reviews. This has positively impacted our GSS scores since install. The installers and team at Hospitality WIFI are efficient, professional, and helpful. The team verified brand compliance upon completion. This is great value, considering the level of service we receive is high!”Robert Gaeta, Best Western Plus Hospitality House, New York City